At Auto Panel Repair Centre, your privacy is important to us. This policy explains how we collect, use, and protect the personal information you provide through our website and services.

1. Information We Collect We collect personal information in the following ways:

• Cookies: Our website uses cookies to enhance user experience, track site performance, and analyze website usage. Cookies may collect information like IP address, browser type, device information, and site usage patterns.
• Contact Forms: When you fill out a contact form, we collect information such as your name, email address, and phone number. This information helps us respond to inquiries, provide quotes, and communicate with you regarding our services.
• Booking Forms: If you book a service through our website, we collect your contact information, vehicle details, and any other relevant service information. This information allows us to prepare for your visit and provide the best possible service.

2. Use of Collected Information 

The information we collect is used to:

• Provide, manage, and improve our services
• Communicate with you about your inquiries or appointments
• Customize and enhance user experience on our website
• Conduct internal analytics for service improvements
• Provide marketing and promotional materials with your consent

3. Data Protection and Security 

We are committed to ensuring that your data is secure. We employ appropriate technical and organizational measures to prevent unauthorized access, disclosure, or alteration of your information. Access to personal information is restricted to authorized personnel only, and we maintain physical, electronic, and managerial procedures to secure data.

4. Information Sharing and Disclosure 

We do not share, sell, or distribute your personal information to third parties unless:

• It is necessary to fulfill a service you have requested, such as sending your contact details to a trusted partner involved in the repair process.
• Required by law to comply with legal processes, government requests, or applicable regulations.

5. Your Rights 

You have the right to:

• Access and Update: You can request access to the personal information we hold about you and update it if necessary.
• Withdraw Consent: If you previously provided consent for marketing communications, you may withdraw it at any time by contacting us or following the instructions in any promotional emails.
• Request Deletion: You can request deletion of your data, and we will make every effort to honor such requests, except where data retention is legally required or necessary for our legitimate business purposes.

6. Cookies and Tracking Technologies 

Our website uses cookies to enhance your experience. You can modify your browser settings to decline cookies if you prefer, but this may limit certain functionalities on our website. For more information, please see our [Cookie Policy].

7. External Links 

Our website may include links to external sites. We are not responsible for the privacy practices or content of these sites and recommend you review their privacy policies.

8. Updates to This Privacy Policy 

We may update this Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review the policy regularly to stay informed about how we are protecting your information.

Contact Us 

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:

• Email: info@autopanel.co.za
• Phone: (+27) 21 703 3117